Why do I need a username and password to log in?
Blackboard is password-protected so that we can ensure that all users are Allen students. Also, this protects the work you do from others.
What is my username and password?
Your username is your student ID number and your password is the first four letters of your last name (in lower case) and the last four digits of your social security number. If we do not have a social security number on file for you, we use 9999 as the social security number.
Why can't I find my class at www.blackboard.com?
The URL to access your courses is http://allencc.blackboard.com.
I keep getting an error message when I try to log in. It says something about an "Empty Result Set." What is that and how can I get rid of it?
This error is caused when Blackboard cannot set a cookie on your computer. Blackboard needs to set what's called a "Session" cookie in order to work. You will not be able to log onto the system until you permit Blackboard to set that cookie.
To permit cookies on Mozilla Firefox, look in Tools->Options->Privacy Tab and allow cookies from certain sites by selecting "Exceptions."
To permit cookies in Internet Explorer, look in Tools -> Internet Options -> Privacy Tab. The privacy must be set to "Medium" or lower in order for Blackboard to work.
If you still have trouble after adjusting your security settings for cookies, remember that Blackboard requires you to start your session at http://allencc.blackboard.com - that is the page with the Blackboard logo and a login button on the left side of the screen. When you click "Login" Blackboard sets the cookie that is needed for the rest of your session. If you've bookmarked the actual login form, you will bypass that cookie-setting screen and cause the "Empty Result Set" error message to appear.
I cannot get logged into Blackboard. When I try I get an error message that states an error occurred while the system was processing the request. What now?
This unhelpful error message means that you accidentally used the wrong login ID or password. The number one reason for getting this message is the "Caps Lock" button is activated. With the CapsLk button on, the username and password will not be correct. All students at Allen must log into Blackboard with their ID number. If you do not know your ID number please contact the college.
I use Netscape and I'm trying to get to my Blackboard classes. I keep getting a blank screen instead of the login screen. What's going on here?
This is a known issue with Netscape.
The problem is related to the way Netscape stores "cache" copies of Web pages. You probably knew that all browsers keep a copy of visited Web pages on the local hard drive. That is to speed up the browsing experience for home modem users (if the requested web page hasn't changed since the last visit, then it's loaded from the local cache instead of downloaded from the web). With Blackboard and Netscape, there seems to be a problem with the cache copy interfering with the web version of the page.
You may try the following steps to correct the problem. When the blank page is displayed, click the "reload" button at the top of the screen (that is the button with the bent arrow). If that doesn't work, press and hold the control key and tap "R" (that's CTRL+R), which will force a page reload. Frankly, it's not too likely that these will help, but they are quick and easy to try.
Next, you should check your cache preferences. On the menu bar, click Edit -> Preferences. On the preferences screen, click "Advanced" and then "Cache." You should set the cache to "Every time I view the page" rather than the default "When the page is out of date." While you are on that screen, click the button to Clear Cache in order to clear out any old copies of the page. (For what it's worth, I had to clear the cache in order to make Netscape work while I was fooling around with it to answer your question.)
After doing all of that, try re-loading the page again. Hopefully, it will work this time.
I cannot get logged into Blackboard. When I try I get an error message that states I don't have the right credentials. How do I fix that?
This error is caused by an incorrect security setting on your computer. In order to function, Blackboard needs to be able to execute scripts on your computer.
To activate scripts in Internet Explorer, look in Tools -> Internet Options -> Security Tab. Now, click on the Internet zone icon (the globe) at the top of the screen. Next, click on the "Custom Level" button at the bottom of the screen. Scroll down the page until you find the "Scripting" section and be sure "Active Scripting" is enabled.
It seems like I have to log onto Blackboard two times. The first time I get an error message and the second time it seems to work. Why is this happening?
This probably has to do with a default security setting in Internet Explorer (since it's a default you would likely see this problem on several different computers). To fix it, click on Tools -> Internet Options -> Security Tab -> Custom Level button. Near the bottom of the list of customization options, you'll find those for "User Authentication." Select "Anonymous Logon" for your authentication method and click "OK."
What is happening is that Internet Explorer is attempting to log into the site automatically using Windows logon information (even if you enter your user ID and password) and that is fouling up the works.
If you've only seen this problem from one computer but not others, then there is a second possible cause: bookmarking the logon page instead of the Blackboard entry page. You need to start your Blackboard session at http://allencc.blackboard.com and click the "Login" button on that page. When you do that, Blackboard then opens the logon screen and begins what is called a "session" that will permit you to log in without an error. Otherwise, Blackboard treats your logon as an error and forces you to do it a second time.
When I log on I get some strange message about "challenge token null" and then I have to log on a second time. What's going on?
This is usually caused by bookmarking the logon page instead of the Blackboard entry page. You need to start your blackboard session at http://allencc.blackboard.com and click the "Login" button on that page. When you do that, Blackboard then opens the logon screen and begins what is called a "session" that will permit you to log in without the "Challenge Token Null" error.
When I log on I get a message about an error in the authentication module. How can I fix this?
This error comes from blocking cookies on your computer. Blackboard needs cookies to work.
To permit cookies on Mozilla Firefox, look in Tools->Options->Privacy Tab and allow cookies from certain sites by selecting "Exceptions." Type in to accept cookies from http://allencc.blackboard.com and then select "allow."